Complaints

We will always endeavour to give you the highest standard of service, however should you ever have cause to make a complaint we will address all complaints seriously, promptly, fairly and completely; and deal with FCA-eligible complainants in accordance with the FCA’s Rules. FCA-eligible complainants are private individuals or micro-enterprises (i.e. turnover up to €2m and employs fewer than 10 staff), or a Charity with a Turnover of less than £1m, or a trustee of a trust with net assets of less than £1m. Our complaints procedure is available on request.

If you need to make a complaint please contact our Compliance Officer who will ensure your complaint is acknowledged, adequately investigated, dealt with fairly and will endeavour to provide you with a prompt response.

Mr David Rowe, ACII
Compliance Officer
Ambris LLP
140 Fenchurch Street
London
EC3M 6BL
Email:               david.rowe@ambris.uk
Telephone:       +44 (0)203 773 2329

If your complaint concerns a Lloyd’s policy or a Lloyd’s underwriter you should contact them directly. Alternatively, you may contact the Lloyd’s Complaints Team.

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Email:               complaints@lloyds.com
Telephone:       +44 (0)20 7327 5693
Fax:                  +44 (0)20 7327 5225
Website:          www.lloyds.com/complaints

If you remain dissatisfied with our, or where applicable a Lloyd’s underwriter’s or Lloyd’s response and you fit the above criteria of an FCA-eligible complainant you may be entitled to refer your complaint to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email:               complaint.info@financial-ombudsman.org.uk
Telephone:       +44 (0)300 123 9 123
Website:          www.financial-ombudsman.org.uk